Terms & Conditions

1. About these terms

These terms apply to all services provided by Serve Tech Solutions ("we", "us", "our") to customers ("you"). By booking a service, requesting a quote, or engaging our technicians, you agree to these terms.

2. Services

We provide HVAC, home appliance, electrical, solar, plumbing, CCTV and security, fire fighting and construction services across Lahore. Service availability, response times and coverage areas may vary and are confirmed at the time of booking.

3. Quotes and pricing

Inspection visits and written quotes are provided free of charge for jobs in our coverage area. Quotes are valid for the period stated on them. Any work beyond the agreed scope will be quoted separately and approved by you before we proceed. Prices for parts may change based on supplier availability.

4. Bookings and cancellations

Bookings can be made by phone, WhatsApp or through our website forms. We ask for reasonable notice to cancel or reschedule a confirmed appointment. Emergency and same-day callouts are subject to technician availability.

5. Warranty

We provide a 30-day workmanship warranty on completed work. If the same fault recurs within 30 days of our service, we will return and address it at no additional labour charge. The warranty covers our workmanship only and does not cover new or unrelated faults, damage caused by misuse, or issues arising from third-party work. Parts carry the manufacturer's warranty where applicable.

6. Payment

Payment is due on completion of work unless otherwise agreed in writing. For larger projects, a payment schedule may be arranged in advance.

7. Liability

We carry out all work to a professional standard. Our liability is limited to the cost of the work performed. We are not liable for pre-existing faults, issues outside the scope of the booked service, or consequential losses. Nothing in these terms limits liability where it cannot be limited by law.

8. Access and safety

You agree to provide safe and reasonable access to the work area. Where site conditions are unsafe, we may postpone work until the hazard is resolved.

9. Authorised dealer status

We are an authorised service dealer for Orient, Haier, Dawlance, PEL and Gree. Brand names are the property of their respective owners and are referenced only to indicate the brands we are authorised to service.

10. Changes to these terms

We may update these terms from time to time. The version published on our website at the time of your booking applies to that engagement.

11. Contact

Questions about these terms can be directed to us on 0334 4084279 or at info@servetech.com.pk.